Returns & Exchanges

At Preworn, we want you to love your sustainable fashion finds, which is why we offer a hassle-free 30-day return policy for all pre-loved items. If your purchase isn't quite right, simply return it in its original condition for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log in to our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the clothing in its original packaging or a durable alternative, ensuring the original tags remain attached.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized drop-off point and keep your receipt to track the status of your refund.